Shipping policy
We care about each crystal's journey from our hands to yours. Every order is confirmed, checked and carefully packaged before dispatch.
Order processing time
In-stock items are generally processed and dispatched within 2–5 business days after payment confirmation. Saturdays, Sundays and Hong Kong public holidays are not business days.
Bespoke items involve crystal selection, design and production based on personal requirements, measurements and the consultation. They generally require 7–15 business days. Special crystals, designs, material availability or peak order periods may extend production time. We will try to inform you in advance.
Hong Kong delivery
Hong Kong orders are delivered by our designated courier. Available delivery methods, charges and any free-shipping threshold are shown at checkout.
After dispatch, we will provide tracking information where the courier offers tracking.
Delivery outside Hong Kong
If delivery outside Hong Kong is offered, available destinations and shipping charges will be shown at checkout.
Cross-border orders may incur import duties, VAT, clearance fees or other local charges. Unless otherwise stated at checkout, these are payable by the recipient.
Delivery address
Please check the recipient's name, telephone number, address and other delivery information before payment. Contact us promptly if you notice an error. We will try to help amend an order before dispatch, but cannot guarantee changes after it has been sent.
Customers are responsible for redelivery charges arising from incorrect or incomplete delivery information or failure to receive the parcel on time.
Delivery delays
Delivery times may be affected by weather, holidays, customs, couriers or other factors beyond our reasonable control. If a parcel is unusually delayed, contact us and we will try to assist with courier enquiries.
Transit damage
Natural crystals, clusters, geodes and raw specimens have natural structures, and some are fragile. We use protective packaging appropriate to each piece.
If an item arrives with obvious transit damage, please contact us within 24 hours of delivery and retain:
- The outer packaging
- The courier label
- Photographs of the entire item
- Clear photographs or video of the damage
After review, we will offer a reasonable repair, replacement, supplementary shipment or refund as appropriate to the circumstances.
Still have questions?
Contact us with any questions about delivery.