Refund policy

01 | Returns & Exchanges

Due to the unique nature of natural crystals and personal jewellery, we do not offer returns or exchanges for change of mind or other personal reasons, except for damage caused during transit and other circumstances where remedies are required under applicable Hong Kong law.

Returns or exchanges will generally not be accepted for reasons including:

• Change of mind or personal preference
• Differences between the actual item and personal expectations
• Incorrect size selected by the customer
• Items that have been worn or used
• Damage caused by improper use, impact, dropping or storage
• Natural characteristics inherent in crystals

02 | Natural Characteristics

Natural crystals are not standardised manufactured products. Variations and natural characteristics may include internal fractures, inclusions, mineral pits, colour zoning, associated minerals, growth patterns and natural differences in colour, clarity and formation.

Where these natural characteristics have been reasonably shown or disclosed in the product photographs, videos or descriptions, they will not ordinarily constitute grounds for a return or exchange.

Slight visual colour variations may also occur due to lighting, photography and different screen displays.

For items expressly marked as “One-of-a-Kind”, you will receive the actual piece shown in the product listing unless otherwise clearly stated.

03 | Damage During Transit

If your item arrives with clear damage caused during transit, please contact our Customer Service team within 24 hours of the delivery time shown by the courier.

Please retain the item and all original packaging and provide:

Photos of the outer packaging + shipping label + full item + clear photos and/or video of the damaged area.

Once the information has been reviewed and the damage is confirmed to have occurred during transit, we will provide an appropriate after-sales remedy according to the circumstances and applicable law.

04 | Returning an Approved Item

Where Customer Service confirms that an item should be returned, the item should generally:

• Remain unused and unworn
• Remain in its original condition
• Include all original packaging and accessories
• Show no signs of customer-caused damage
• Remain suitable for inspection and further handling

Please do not send any item back without first contacting us.

Our Customer Service team will confirm the return procedure, return address and applicable shipping arrangements before the item is sent.

05 | Bespoke & Personalised Items

Products selected, designed or created specifically according to personal requirements, sizing, chart/chakra analysis or other personalised information are considered bespoke items.

Once the proposal has been approved and sourcing, design or production has commenced, returns or exchanges for change of mind, personal preference, customer-provided sizing errors or other non-product-related reasons will not be accepted.

Where a bespoke item is damaged during transit, incorrectly supplied, materially differs from the final agreed specifications, or otherwise gives rise to rights under applicable Hong Kong law, please contact Customer Service for assistance.