Privacy policy

Information we may collect

When you browse the website, create an account, purchase products, contact Customer Service or request a bespoke service, we may collect:

• Basic information: name, telephone number and email address.
• Order and delivery information: delivery address, order and purchase history, and courier information.
• Transaction information: payment status, transaction references and related records. Complete card details are generally processed by third-party payment providers.
• Bespoke service information: when you voluntarily request a chart, chakra or other personalised crystal service, we may collect the birth date, birth time, birthplace, preferences and related details that you choose to provide and that the service requires.

How we use information

We may use information to process orders and payments; deliver products; provide customer and after-sales support; fulfil requested bespoke services; maintain website security and prevent fraud; improve our website and services; and meet legal and regulatory requirements.

Unless you consent or the law permits, we will not use personal information for a new purpose unrelated to the original reason for collection.

Bespoke service information

Personal information you voluntarily provide for chart, chakra or bespoke crystal services is used primarily to fulfil the analysis and bespoke service you have requested.

Direct marketing

If we wish to use personal information to send new arrivals, member events, offers or other direct marketing, we will provide notice and obtain the consent required under Hong Kong's Personal Data (Privacy) Ordinance. You may ask to stop receiving direct marketing at any time.

Cookies

We may use cookies and similar technologies to operate the website, maintain your cart, understand website use and improve our services. Where this information can identify someone directly or indirectly, it is handled according to applicable personal data requirements. Refusing cookies may affect features such as the cart.

Third-party service providers

To complete transactions, we may share necessary information with payment providers, couriers, website or cloud providers, and other service providers supporting our operations. We share information only to the extent reasonably necessary.

Retention and security

We take reasonably practicable steps to protect personal information and retain it only as long as needed for its collection purpose, legal obligations or reasonable business needs. Information no longer required is deleted, anonymised or otherwise handled in accordance with applicable law and internal policies.

Access and correction

Under applicable Hong Kong law, you may request access to and correction of personal information we hold about you. Contact us using the details below:

• Email: magictong2016@gmail.com
• Privacy contact: JK CLUB LIMITED (MAGIC TONG)
• Business correspondence address: 20D Lo Wai Village, Pui O, Lantau Island, New Territories, Hong Kong